This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision. An entry level qualification.
The full course details are available in the course handbook, which you are able to download from this site or request a copy.
Requiring 12 units for the qualification.
1 core unit plus 11 elective units
7 of the elective units must be selected from the elective units listed below.
The other 4 elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, a maximum of 2 of the 4 units may be selected from either a Certificate I or a Certificate III qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.
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Core Units
- BSBOHS201A Participate in OHS processes
Elective Units (11 required)
- BSBCUS201A Deliver a service to customers
- BSBIND201A Work effectively in a business environment
- BSBINM201A Process and maintain workplace information
- BSBINM202A Handle mail
- BSBINN201A Contribute to workplace innovation
- BSBCMM201A Communicate in the workplace
- BSBITU201A Produce simple word processed documents
- BSBITU202A Create and use spreadsheets
- BSBITU203A Communicate electronically
- BSBSUS201A Participate in environmentally sustainable work practices
- BSBWOR202A Organise and complete daily work activities
- BSBWOR203A Work effectively with others
- BSBWOR204A Use business technology
- FNSICGEN305B Maintain daily financial/business records
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Career Options: Clerical Assistant, Trainee Clerical Officer, Junior Assistant, Telephonist, Data Entry Operator, Junior Receptionist, Filing Clerk, Mailing Clerk.
Entry Requirements: No specific requirements.